L'ÉTOILE ET LA LUNE CHEVILLE

All items purchased from NORAEVA come with appropriate jewelry packaging.

 

Ordered too quickly? Good news: you have 30 minutes to make changes to your order! Here's what you can do: Change your delivery address: Make sure your package is going to the right place! Cancel your order: Maybe you saw another item you want to order? No worries, you can also cancel here.

Ordered too quickly? Good news: you have 30 minutes to make changes to your order! Here's what you can do: Change your delivery address: Make sure your package is going to the right place! Cancel your order: Maybe you saw another item you want to order? No worries, you can also cancel here. How to make changes: Simply visit our order modification portal. Please note that this is only available if you entered an email when ordering; If you just gave a phone number, you won't be able to make any changes at this time. Quick Fact: Our awesome customer service team won't be able to make these changes for you, but they're always here to help with everything else!

Shipping time We do everything to ensure that you receive your order as quickly as possible! Here is an overview of our usual delivery time: Order Processing: We typically process and ship your order within 72 business hours (weekends and holidays excluded) after you place it. Order modification/cancellation deadline: You have 30 minutes after placing your order to make changes or cancellations. Go to your order dashboard to make changes using this link: EDIT ORDER DASHBOARD. Order Exceptions: Shipping time may vary There are a few exceptions where your order might take a little longer to ship:

• Custom Items: As noted on our site, custom pieces take approximately 3-4 weeks to arrive at our warehouse (orders placed before May 1, 2024 were estimated at 6-8 weeks). Pre-order items: Pre-order items may take 4-6 weeks to ship. The exact deadline will be indicated in the title or description of the product. Please note that your entire order, including non-pre-ordered items, will be shipped together. Phone Cases: As we manufacture phone cases in-house, orders containing them may take up to 3-4 business days to ship. We prioritize quality and ensure that each case is perfect for you! (For US orders only: Phone case orders may ship separately from other items.) Not received tracking information? If your order does not contain personalized or pre-order items, and it has been more than 3 business days since you placed it without receiving tracking information, please do not hesitate to contact us via our Contact Us form. Please include your order number or full name and delivery address. Our team is here to help you! We are committed to offering you a smooth and pleasant shopping experience. If you have any questions, do not hesitate to contact us!